Terms of Service

Last updated: August 2026

These Terms of Service (“Terms”) govern your use of the TrueDesk website at truedesk.ai (the “Website”).

By accessing or using the Website, you agree to these Terms. If you do not agree to them, please do not use the Website.

These Terms apply to the Website only. They do not govern access to or use of the TrueDesk software platform or related services, which are subject to separate agreements with our customers.

About TrueDesk

The Website is operated by TrueDesk.

You can contact us at:

Email: info@truedesk.ai

Website content

The Website provides information about TrueDesk and its products and services.

We may modify the Website and its content at any time. Product descriptions, functionality, availability, deployment options, security capabilities and other information may change as the TrueDesk platform develops.

Unless expressly agreed otherwise in a written agreement with us, information on the Website does not constitute a contractual commitment, warranty, service level or guarantee regarding the TrueDesk product.

Nothing on the Website constitutes legal, regulatory, compliance or other professional advice.

Demonstrations and enquiries

You may use the Website to request or schedule a demonstration or contact us about TrueDesk.

Submitting an enquiry or scheduling a demonstration does not create a customer relationship or oblige either you or TrueDesk to enter into an agreement.

Any use of the TrueDesk product will be subject to a separate agreement.

Acceptable use

You must not:

• use the Website for unlawful or fraudulent purposes;
• attempt to gain unauthorised access to the Website or its infrastructure;
• interfere with the operation or security of the Website;
• introduce malware or other harmful code;
• scrape, crawl or access the Website using automated means in a manner that places an unreasonable burden on our systems;
• attempt to circumvent security measures; or
• use the Website to transmit unsolicited or unlawful communications.

We may restrict or block access to the Website where we reasonably believe these Terms have been violated.

Intellectual property

The Website and its content, including the TrueDesk name, branding, text, graphics, interface designs and other materials, are owned by or licensed to TrueDesk and are protected by applicable intellectual-property laws.

You may view and use the Website for legitimate business evaluation and informational purposes.

Except as permitted by law, you may not copy, modify, distribute, publish, sell or commercially exploit substantial portions of the Website without our permission.

Third-party names and trademarks appearing on the Website remain the property of their respective owners.

Third-party services and links

The Website may contain links to or integrate with third-party services, including services used to schedule demonstrations.

We do not control third-party websites or services and are not responsible for their availability, content, security or privacy practices. Your use of third-party services may be governed by their own terms and privacy policies.

Privacy

Our collection and use of personal information through the Website is described in our Privacy Policy.

The Website may also use cookies and similar technologies as described in the Privacy Policy and our cookie controls.

Disclaimer

We aim to keep information on the Website accurate and current, but we do not guarantee that all content is complete, accurate or up to date.

The Website is provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, we disclaim warranties or representations relating to the Website that are not expressly stated in these Terms.

Nothing in these Terms excludes rights or warranties that cannot lawfully be excluded.

Limitation of liability

To the maximum extent permitted by law, TrueDesk will not be liable for indirect, incidental, consequential or special losses arising from or relating to your use of, or inability to use, the Website.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud or fraudulent misrepresentation.

These limitations relate only to use of the Website. Liability relating to the TrueDesk product or services will be governed by the applicable customer agreement.

Changes to these Terms

We may update these Terms from time to time. The updated Terms will be published on this page with a revised “Last updated” date.

Your continued use of the Website after an update means that the revised Terms apply to your subsequent use of the Website.

Governing law

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction over disputes arising out of or relating to these Terms, subject to any rights that applicable law gives you to bring proceedings elsewhere.

Contact

Questions about these Terms can be sent to:

Email: info@truedesk.ai