Your customer conversations stay under your control.

TrueDesk is designed to analyze sensitive customer interactions while giving you control over where data is processed, how long it is retained, and who can access it.

GDPR-aligned

Designed to support EU data-protection requirements

SOC2 Ready

Security controls designed for SOC 2

PII-safe by design

Controls for sensitive customer data

Private Deployment

Private cloud and on-premises options

Built around sensitive customer data.

Protect conversation data throughout ingestion, analysis, review and reporting.

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Encryption

Protect data in transit and at rest.

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Access controls

Control who can access conversations, evaluations and reporting.

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Data retention

Define how long conversation data and analysis results are retained.

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PII protection

Protect sensitive information throughout the analysis workflow.

Deploy it where your requirements demand.

Choose the deployment model that fits your security, infrastructure and client requirements.

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TrueDesk Cloud

Managed deployment. TrueDesk operates the application infrastructure for you.

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Private Cloud

Dedicated environment. Deploy TrueDesk in an isolated environment designed around your organization’s requirements.

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On-premises

Your infrastructure. Run TrueDesk within infrastructure controlled by your organization.

Keep control of where sensitive customer conversations are processed and stored.

Built for enterprise requirements.

GDPRDesigned to support GDPR requirements

SOC 2SOC2 Ready

Data retentionConfigurable

Access controlControlled access to customer conversations and QA data

Private deploymentAvailable

On-premises deploymentAvailable

Customer data for model trainingNot used to train shared AI models

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