Own the quality layer across every client, team and AI agent.
Run automated QA across human and AI delivery while applying each client’s own standards, workflows and reporting requirements. TrueDesk gives business process outsourcing (BPO) and contact center providers one configurable quality platform they can operate across their entire client portfolio.
| Client Account | Delivery Model | Interactions (30d) | Coverage |
|---|---|---|---|
| Northstar Financial | Human AI | 24,810 | 100% |
| Streamly | Human | 18,420 | 100% |
| ParcelGo | Human AI | 31,260 | 100% |
One QA operation shouldn’t mean one QA standard.
Consolidate your QA tooling and team without forcing clients into a generic quality model. TrueDesk lets you run a centralized, efficient QA operation that can still execute unique evaluation criteria for every client you serve.
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TrueDesk QA Operations
Automated evaluation · Exception review · Client reporting
Centralized platform for evaluation, review, and reporting
Your platform. Their standards.
Standardize how you operate QA — not what each client considers quality.
Recognize and correctly handle customer complaints.
Follow the client’s required customer-service process.
Actually address the customer’s issue.
Escalate interactions when specialist intervention is required.
Resolve the customer’s service or account issue.
Handle cancellation and retention conversations appropriately.
Follow the required troubleshooting process.
Communicate clearly and appropriately with the customer.
One QA operation for human and AI delivery.
As clients add AI agents alongside human teams, TrueDesk lets you evaluate both through the same client-defined quality framework.
Stay in control of quality as client operations adopt AI.
Streamly Customer Care
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Make QA part of your managed service.
Operate TrueDesk as part of your own customer-service offering, with deployment and branding options designed for provider environments.
- check_circleWhite label: Offer a branded QA experience to your clients as part of your own service.
- check_circlePrivate deployment: Support private or on-premises deployment where client requirements call for greater infrastructure control.
- check_circleClient reporting: Give clients visibility into quality while your team continues to operate the QA process.
Keep the client relationship. Expand the service you provide.
See what automated QA could look like across your client portfolio.
Book a DemoHave multiple client frameworks? We can model those too.